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Return Policy

Our promise is simple. We stand behind all of the products we sell. We want you to be completely satisfied with your purchase. So even if it's for other than defects in material and workmanship, if you are not completely satisfied with your purchase, please contact us for a replacement, exchange, or refund.

Damaged or Defective Merchandise: We want to be sure that every product we sell meets your standards for quality merchandise. If you feel that a product you purchased was either defective or damaged, please contact customer service and we will assist you in correcting the problem or returning the merchandise.

How to Return: We want you to be completely satisfied with your purchase from So if you find it necessary to return or exchange items, you may do so within 30 days of your original purchase. The returned items must include original packaging, and be in resalable condition.

Click on "Returns" in the Customer Service link to get a Returned Merchandise Authorization and then send returns to: 

18-5 East Dundee Road, Suite 300
Barrington, IL  60010

Please include a list of what is being returned, why it is being returned, and whether you would like a refund or exchange. If requesting an exchange, please list the item you would like sent instead. You will be responsible for the shipping cost of returning or exchanging unless it is for defects in material and/or workmanship.